-
Q1: Do you provide OEM service?
-
A1: Yes, we specialize in OEM and ODM mold projects. We can manufacture based on your 2D drawings, 3D files, or even samples. Our team can also assist with design improvements for better production performance and cost-efficiency.
-
Q2: Are you a trading company or manufacturer?
-
A2: We are a professional manufacturer with over 20 years of experience in mold design, die casting, injection molding and metal stamping molding. Our factory is located in Xiamen, China, and we provide both OEM and ODM services for global clients.
-
Q3: Can you provide samples before mass production?
-
A3: Yes, we'd be pleased to provide pre-production samples for your evaluation prior to mass production, this is a standard part of our process to ensure all specifications, quality standards, and design details align perfectly with your requirements. Normally, the lead time of our existing sample is within 24 hours.
-
Q4: Could we custom the logo on the product or packaging?
-
A4: Yes, we can do that, we can print your logo or lasering your logo or stick your logo label on the product, and for the packaging, we can make that as your request, whatever you need custom packaging box with your logo or stick the logo label on the packaging are available.
-
Q5: How do you deliver my orders?
-
A5: For small quantities: Express such as DHL, UPS, FEDEX Or TNT. For Bulk orders: By sea or air or train or truck. We can send the goods by any mode of transportation you prefer.
-
Q6: How can l place an order?
-
A6: 1. Send us a inquiry by email with the item you need; 2. And then we will quote you; 3. We will send you PI to confirm if you can accept the price & need to order; 4. Pay deposit and then we arrange the production; 5. Goods are ready and then arrange the balance, send the goods out; 6. Feedback when receiving the goods.
-
Q7: What information do you need to start a custom mold project?
-
A7: We need the 2D drawings, 3D files, or even samples for the item you need to custom, and also need to know the material of the item & your order quantity.
-
Q8: How do you ensure product quality?
-
A8: We implement a rigorous 5-stage quality assurance system to ensure every product meets international standards and your specific requirements. Here’s how we safeguard quality:
Engineering team conducts design for manufacturability checks to eliminate product risks.
All materials sourced from ISO-certified vendors with batch traceability.
Control point: Dimensional accuracy as CMM measurement(every 2 hours); Assembly consistency as automated optical inspection(real-time); Critical parameters as statistical process control(per batch).
Reliability test videos upon request, QC will inspect the item 100% during production, and will also make a random inspection before shipment.
Production pictures and packaging pictures will be provided before shipment.
-
Q9: What is your usual lead time for molds and parts?
-
A9:
1. For Custom Molds:
Our standard lead time for mold manufacturing typically ranges between 15-25 working days, depending on complexity, size, and material requirements. High-precision or multi-cavity molds may require additional time for quality assurance. Expedited options (30-50% faster) are available for urgent projects, subject to a feasibility assessment.
2. For Production Parts:
* Injection-molded parts: 10-15 working days after mold approval (volume-dependent)
* CNC machined parts: 5-10 working days (standard), with 3-5 day rush services
* 3D printed prototypes: As fast as 24-72 hours for most technologies
3. Key Factors Affecting Lead Time:
* Design Complexity: DFM approval may adjust timelines
* Material Availability: Specialty alloys/additives may require procurement
* Post-processing: Surface treatments (e.g., plating, painting) add 3-7 days
* Order Volume: Bulk production scales with quantity (e.g., 50k+ units)
4. Pro Tip: Share your project specifications (CAD files, material, quantity, and target dates) for a customized timeline with potential optimization options. We consistently achieve 98% on-time delivery** through advanced production scheduling.
-
Q10: Do you offer after-sales support?
-
A10: Absolutely! We stand firmly behind our products with comprehensive after-sales support to ensure your complete satisfaction and long-term success. Here’s what we offer:
Our After-Sales Services Include:
✔ Technical Assistance
- Dedicated engineering support for troubleshooting, assembly guidance, or material inquiries.
✔ Warranty Coverage
- No-hassle evaluation for defects or non-conformance issues.
✔ Repair & Maintenance
- Mold refurbishment and re-polishing services to extend tool life.
- Priority scheduling for urgent repairs to minimize downtime.
✔ Continuous Improvement
- Free design optimization suggestions based on production performance data.
- Volume production clients receive quarterly service reviews.
✔ Logistics Support
- Replacement part dispatch within 48 hours for verified warranty cases.
- Global shipping coordination for returns or repairs.
Network Supported
